We’re here for a reason.
A Goodnight Sleepstore promotes education and a consultative approach because mattresses are a few-times-in-a-lifetime purchase. They’re not cheap, and the decision is an important one to get right. Not only that, they have a direct impact on your quality of life. That’s why we have a Sleep Guarantee and an awesome mattress return policy.
Can’t we compromise?
We think it’s kind of rash to get rid of everybody, and we understand that our visitors want rest, not pressure. The truth is that it’s hard to tell a lot about a mattress by looking at it. To get off on the right foot, our discount mattress stores only stock the top-tier, most reputable brands in America. We encourage our visitors to take as much time as they want – heck, even make a special occasion out of it – to find the right support, softness, and all-around feel. It seems like that part will go alright in a workerless store.
You don’t even want to talk about it?
Getting the right type of base, layers of cushioning material, heat & sound regulation, and other features to ensure quality sleep is more complex than just lying down. Our sleep experts are in our stores to help you make a better choice more efficiently. If you’re ever getting too much attention, we encourage you to let us know you’re in the “feel only” stage of your search. Fear of not being able to shake a salesperson should never discourage you from asking questions, and you should probably try new stores if you find yourself feeling that way. Taking home the wrong mattress is a nightmare (except at A Goodnight Sleepstore, where it’s a dream) so it’s a good idea to speak with someone who understands your needs and the products available before you make a commitment. Of course, if you’re a hardcore DIY-er, this might be exactly the business model you’ve been waiting for.
What do you think?
We’re super curious and have seen lots of comments on both sides of this issue. Please share your thoughts in the comments.
- Do you like having someone knowledgeable available to answer questions?
- Do you want help finding out what’s what in a store?
- Do you think this is the wave of the future, and that most stores will go employee-free by 2020?