Store Policy

We accept credit cards (Visa, Mastercard) for payment. Our online security provides ordering with maximum security and privacy. Credit card orders are authorized on the day the order is received. Please see Privacy Policy.

Shipping

    Orders are normally shipped within 5 business days (M-F). Express orders will be shipped within 3 business days (M-F). Shipping to US locations are by UPS Ground or UPS 2nd Day Air mail. Shipping to Canada, Asia, Australia, Europe, and other global destinations are by USPS Global International mail.

    To determine shipping costs for products please go through the process of ordering an item - you will proceed to the 'Shipping Information' page where shipping options are available. When you order a product you will first reach the 'Customer Login' page. You may 'Create a New Account' or 'Place Order Without Account'. You will be directed to the Customer Information page where you provide information in the 'Ship To' fields. Once you have added your information, including postal code, click 'Continue' and you will be directed to the Shipping Information page. At the bottom of the page you will see the 'Ship Via' drop down field. Please select the drop down field to see the shipping options and costs for your postal code. You do not need to proceed past this 'Shipping Information' page if you are just determining shipping costs prior to ordering.

Mattress Comfort Guarantee Policy:

At A Goodnight Sleepstore your satisfaction is important to us. We understand that buying a mattress is a long-term investment and we want you to be completely satisfied with your purchase. We also understand that even after making your selection, you may wish for a different level of comfort. Our 30 night mattress guarantee allows you to exchange your mattress for a replacement of an equal or greater value. Exchanges are limited to one per customer within 30 days of delivery date. All you have to pay is a processing fee of $199.99 and the difference (if you choose to upgrade).

Sometimes it can take several nights for our bodies to adjust to a new supportive mattress. During this time, you may feel some soreness and discomfort. We ask that you spend at least 2 weeks adjusting to your new sleep set before setting up an exchange. This will help you make the best comfort decision.

Of course, if your new mattress set is damaged upon shipment, we will exchange it right away at no cost to you. You must make a note on the shipper's receipt of the damage and contact our customer service for assistance on the day of delivery. Please be aware that your mattress purchase is non-refundable.

Cancellation Policy:

Orders be can cancelled and entitled to a full refund within 48 hours of placing your order. After 48 hours a 15% restocking fee will be deducted from refund. To cancel an order, simply call us at 910-796-0450. If an item is damaged upon delivery, we will make arrangements for return/replacement of damaged product. You must note the delivery receipt of any damages for a replacement model. All our products are brand new and come with the original manufacturer warranty. You can call us directly at 910-796-0450 with any warranty concerns. All clearance items are sold as is and do not qualify for a refund.